1. Trial pack (₹499)
The trial pack is a one-time purchase of 30 credits with watermarked output, letting you evaluate the Service on your own products before subscribing. Because the value (generation on your own products) is delivered immediately, the trial fee is non-refundable once credits have been used. If you purchased but used no credits, contact us within 7 days for a full refund.
2. Subscriptions (Starter ₹3,999 / Growth ₹9,999 / Pro ₹24,999 per month)
You can cancel anytime; cancellation stops future renewals and your plan (credits, publishing quota, features) remains active until the end of the paid period. We do not provide pro-rata refunds for partial months, except where required by law or in cases of extended Service unavailability caused by us.
3. Annual plans
Annual plans (pay for 10 months, receive 12) may be cancelled within 14 days of first purchase for a full refund if no credits have been consumed and nothing has been published in that period. After that, annual plans run to term (cancellation stops the next renewal). Unused months are not refundable, reflecting the discounted annual pricing.
4. Credit top-ups
Top-up packs are non-refundable once any credit from the pack is used. Unused packs may be refunded within 7 days of purchase on request.
5. Automatic refunds for failed generations
If a generation fails for technical reasons, the reserved credits are refunded automatically — you never pay for failed output. Partial campaign failures refund the failed portion per the in-app rules.
6. Quality-based refunds
If a generated output materially misrepresents your product (e.g., altered design or pattern), report it in-app via the feedback tools. Verified quality issues are refunded as credits to your account. Regeneration of individual images is also available at the standard credit rate.
7. Publishing quotas
Publishing quotas, caption allowances, and platform limits are plan features, not purchased units — they are not separately refundable, and unused monthly quota does not carry over or convert to credits.
8. How to request a refund
Email support@quadrapost.com from your account email with your registered business name and the relevant order/campaign reference. We respond within 3 business days. Approved refunds are processed to the original payment method via Razorpay, typically within 7-10 business days of approval.
9. Chargebacks
Please contact us before initiating a chargeback — most issues are resolved faster through support. Accounts with abusive chargeback activity may be suspended.
Contact: CleverByte Technologies Pvt Ltd, Tayyab Colony, Aligarh, Uttar Pradesh, India, support@quadrapost.com, +91 7410 544 092